Know Your Air Passenger Rights When Coming or Going to EU Countries

CIMG0438Even if your rights in the USA do not do much for delays, if you are traveling to or from an EU country you have definite benefits.    US and EU carriers must abide by the rules and you may be able to get some serious compensation.  Several years ago, I got a complete refund on one of our trips which cut our airfare in half.   The following web site has the complete details of your rights. 

https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm

 

 

 

From the web site here is some helpful information:

Go directly to the site above for active links to all areas.     I 

 

FAQs – Air passenger rights
A European airline recently lost my baggage. I complained to the airline, but am not fully satisfied with their reaction. Can I complain to someone else?
YES – For a cross-border flight, you can contact your country’s European Consumer Centre. For a domestic flight, contact a national consumer centre in your country.
When booking a flight recently, I was shocked, when it came to pay, to see the final cost once taxes and charges had been added.  Surely, airlines are supposed to make the total price of the ticket, including taxes and charges, visible from the start?
YES – and the cost of each item (the fare, taxes, charges, surcharges and fees) must be clearly displayed.
If I am travelling from outside the EU, e.g. from the USA to Paris, do I have any rights if my flight is cancelled?
YES – provided your air carrier is licensed in a European country.
I booked a flight to Barcelona from Rome.  Due to heavy traffic, I arrived at the airport late but just before the gates closed for the flight.  I was not allowed to board the flight.  Do I have any rights?
NO – as you did not comply with the requirement to present yourself for check-in within the time stipulated.
Is there a time limit within which I can bring legal action for compensation for a cancelled flight?
This depends on national law in each European country and will therefore vary throughout the EU. Check with the National Enforcement body in the country concerned or a national consumer centre for more information.
Do I have any rights if I am not allowed to board my connecting flight because I arrived late at the gates due to a delay with the first flight?
YES – if the flights are part of a single reservation, the carrier has to offer you the option between the reimbursement of your ticket and a return flight to the airport of departure at the earliest opportunity or re-routing to your final destination at the earliest opportunity or re-routing at a later date at your convenience under comparable transport conditions, subject to the availability of seats. In case you are re-routed and you reach your final destination with a delay of 3 hours or more you are entitled to compensation.
My flight is due to depart from Berlin this morning but I have just received a text from the airline advising that the flight has been cancelled.  Do I have any rights?
YES – you have rights under EU rules.  You are entitled to reimbursement of the full cost of your ticket for the part of your journey not made or re-routing at the earliest opportunity.  If you are already at the airport and you opt for re-routing, you are also entitled to meals and refreshments in proportion to your waiting time, and two telephone calls, texts or emails.  You are also entitled to overnight accommodation if you are to be re-routed the day after your planned flight and, depending on the circumstances, to monetary compensation.
If the aircraft has a technical defect, can it be considered as “extraordinary circumstances”?
NO – a technical problem which comes to light during normal aircraft maintenance or is caused by the failure to correctly maintain an aircraft cannot be regarded as “extraordinary circumstances”.

YES – if the technical defect was related to an incident which was not caused by the normal activity of air carriers and falls outside their control due its nature or origin. For example a hidden manufacturing defect uncovered by the aircraft manufacturer or by a competent authority, or damage to the aircraft caused by acts of sabotage or terrorism would qualify as extraordinary circumstances.
My flight has been delayed for four hours. Am I entitled to monetary compensation?
Once your flight has been delayed for more than three hours, you may be entitled to monetary compensation if the airline cannot prove that the delay was caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken.
 
When I arrived at the check-in, I was informed that my Brussels-Warsaw flight had been cancelled.  I opted not to travel and was told that the cost of my ticket would be refunded and that I would receive financial compensation.  Weeks later I still have received nothing.  Is there a time limit for payment of refunds and compensation?
YES – you should have received the refund of the cost of your ticket within seven days of the cancellation. Payment of compensation depends on the reason for the cancelled flight but the EU rules do not provide for a deadline for payment of compensation.
Am I entitled to compensation only for flights that were cancelled or can I also get compensation for delayed flights?
Both. With cancelled/delayed flights, you won’t receive compensation if the cancellation/delay was due to extraordinary circumstances for example due to bad weather. Where the cancellation/delay was due to extraordinary circumstances, you may not have the right to compensation, but the carrier must still offer you assistance (reimbursement or re-routing) and care (meals and/or accommodation) while you are waiting for alternative transport.
See main information on this topic
Air passenger rights
EU legislation
EU Regulation on air passenger rights
European Commission Interpretative Guidelines on air passenger rights
EU Regulation on common rules for the operation of air services
EU Regulation on air carrier liability in respect of the carriage of passengers and their baggage

 

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Lago di Garda

Italy Photo Post

  Have been occupied with my coming trip to northern Italy this week. I will  be on  a bike tour from Bolzano down to Lake Garda and continuing to Verona, Padova, and Venice.  I hope to post with my iPad while on the trip. 

 

 

I was looking at several of my favorite photos, and here they are.

 

DSCN4422This photo was taken in Amalfi

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Another Amalfi photo from before the Euro.

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Amalfi, view of the Luna Convento Hotel in the background. 

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Vernazza

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Small village above Vernazza

 

 

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Firenze

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Tuscany

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 Civita di Bagnoregio

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Desenzano del Garda, Lake Garda

 

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St Peters, Rome

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Montepulciano, the road behind our Airbnb

Milano

Milan is about many things. It is a modern city with historical routes and contemporary styles.  Saldi, sales are key to visiting Milan. There are designer outlets, and seasonal sales.   I am going back to Milan in 3 weeks and will do a complete update on he city, the museums, and shopping districts.  These photos are from a 2008 vist to the city.

 

ON SALE IN MILAN

 

Window in Milan center.

 

 

Milan La Galleria

The bull in La Galleria Vittorio Emanuel II, Milano

 

Legend has it that if you put your heel on the testicles of the bull and turn around three times, it will bring good luck.  Did not do much for the bull. It is also said that if a woman touches the genitals it will bring fertility.

 

 

DUOMO MILANO

 

The duomo is one of the biggest tourist attractions in Milan. 

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DUOMO MILANO

 

It is worth taking the elevators to the top to get a view of the city and admire the construction of the Duomo.

 Milano Tram

 

I enjoyed taking the tram in Milano. It is a slower and more enjoyable way to see this city. Of course avoid morning and afternoon rush hours. 

 

Here is a link to a youtube video of the street cars of Milano

 

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We are not in Venice. These are the Canals of Milano. Photo from Walks of Italy. The Navigli. 

 

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The canals were built to transport goods to the city from nearby lakes. It is no longer used for transport, but is a tourist destination.  This has ushered in an arts district with restaurants and bars and is worth the visit.

Here is a link to Walks of Italy for tour information. https://www.walksofitaly.com/blog/milan/canal-in-milan

 

I am returning to Milano in September for three days. Will be going to the Navigli district ( canal district) the Duomo, and possibly return to view the last supper again. Here is a link to the web site to purchase tickets to visit the Last Upper. It is advisable to book as early as possible. If you can not get through this site, check Viator, Walks of Italy or other resellers.   I advise three months in advance. Link below to official site. 

https://cenacolovinciano.vivaticket.it/?qubsq=716f61bb-85f0-4c5f-8a0b-fe0054980b10&qubsp=42a99ae9-969c-4fd0-894f-0b918799a95b&qubsts=1535228478&qubsc=bestunion&qubse=vivaticketserver&qubsrt=Safetynet&qubsh=fd2fc046714c5951348e9fb15cde1595

 

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Some photos of the area near La Scala Opera HouseCIMG4754

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Amalfi A Gem On The Seacoast

Amalfi is a beautiful and busy town. On the coast is has a history of being a maritime power, and paper making. It is a town with many festivals.  You will enjoy your stay. DSC 4018

Today it still has a very busy harbor.

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We happened upon the Festival of San Andreas by accident.  This was one of the highlights of our trip. Each year on the 27th of June, “This date is remembered for a miracle of Sant’ Andrea that occurred in 1544, when the people of Amalfi prayed to their saint to protect them from an attack of the feared Barbarossa pirates. When the town was saved from the attack by a sudden and terrible sea storm, the Amalfitans celebrated it as a miracle of Sant’ Andrea.” (From Charming Italy, bu Laura Thayer. http://www.charmngitaly.com

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Little did we know hen we sat down that we would be in the middle of the festa.  In Italy it is normal for one of have the table for as long as you want it.  Our views were amazing. 

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Soon it became quite crowded and as the sun began to set, the procession began,CIMG1357

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The parade went through most all of the town.

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Below you see people heading out on to the pier to watch the fireworks as darkness came.

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A fisherman brings in his catch below.

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A tall ship came in for the celebration.

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The duomo the next morning.

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The paper museum makes a nice stop on the way to the hill trails that take you to Ravello and other towns.

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Sample of the paper available at the museum. 

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And do not forget lemons, limone è importate !! Limoncello right? 

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Walking up the hills in Amalfi. 

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A great site for more info on Amalfi is.  http://www.ciaoamalfi.com.   Laura Thayer writes a blog on the town and surrounding  area.  Well worth checking it out. 

HOT TO SURVIVE THE HEAT IN ITALY THIS SUMMER

I found this article in Italy Magazine.  It is a free magazine you can subscribe to which I find very helpful. With the high heat in Europe this summer this article may be of interest to you. Some great ideas of how to beat the heat, and where to visit. 

 

http://www.italymagazine.com/featured-story/how-survive-heat-wave-while-traveling-italy?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+ItalyMagazine+%28Italy+Magazine%29

 

Last summer we arrived in Sicily in mid August. It was hot but the beaches were cooling. So were some of the high altitude areas as well as Lake Garda.

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Where was I?

Since the mid 1980s we have been traveling to Italy. The question become where was I. With GPS enabled photos, my aging memory is being helped by referring to the maps of places shows in Apple Photos.

Then map of Sicily is not complete as many photos were not geo tagged. But is does help bring back any memories. I wish I was able to record our trips from my GPS, but at the time this was not available. My wife and I have been traveling for the last month but we will e home soon and I can get back to the blog with a segment on the town we liked best in Italy.

Ciao,a presto.

Next trip to Italy: Cycling Bolzano to Venice

In late September I will be leaving to travel to Milano for 2 nights and then joining a bike tour that begins in Trento. A short train ride from Trento brings us to the starting point in Bolzano with views to the Dolomites and a bike path that follows the Adige River back to Trento. This is a protected path with great river views and mostly flat.

The next day the tour heads to Riva del Garda at the top of Italy’s amazing Lago di Garda. At that point we take the boat to Desenzano del Garda a town where Angela and I spent ten wonderful days exploring last year.

The next leg is a ride into Verona home of the Arena de Verona where the operas are performed each year. On to Vincenza traveling through the wine regions. Padova come next and then on to Mestre, which is just outside of Venezia. Since bikes and cars are not allowed in the city of Venice, we will use public transportation to visit the city.

I am really looking forward to this bike tour, plus I have two days to explore Milano.

The tram in Milano

The Rialto, VenziaLago di Garda

Desenzano del Garda

The Arena di Verona, Verona

Non vedo l’ora. I can not wait for this trip to begin. Will try to post each day when it begins.

Walking around Roma

Rome is a city best seen on foot. We enjoyed 18 days wandering around the city from our Airbnb on the edge of Campo Dei Fiore (Field of Flowers). Each day was a magical show of life as we navigated from neighborhood to neighborhood .

Here is a link to a quick video featuring Testaccio, Campo Dei Fiore, Castel Sant Angelo, and other points. Will be going through others and posting from my iPad while on vacation back in Connecticut, where you can get real pizza.

https://youtu.be/HFU1VQLcFVs

Wild and Wet, Plemmirio, Sicily

 My wife’s cousin posted on Facebook an article of Plemmiro as small town near Siracusa, Sicily.   Last summer we spent 10 days in this seaside paradise.  This is an area of lava and coral with a crystal clear sea.  This location is short drive from Siracusa. It is very small town with 2 small grocery stores, a pizza place, and a restaurant.  That being said, we had a ball.  Plemmirio SicilyThis is the view from our AirBnB.  Scuba off the coast Pledmmirio

Scuba Plemirio

Scuba divers in the water across from our rocky beach area.   Do not let the rocks deter you. You can go to public beaches a short walk down the road in either direction and pay a small fee to have umbrellas and beach chairs. They all serve food and beverages.

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Public beach area a short walk from our Airbnb

Sunset Plemirro

Every night sunset!

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A small church Santa Maria della Rocia del Plemmirio was packed on Sunday

Sunrise Plemmirio

Here is the web site for Plemmirio.  If you visit Siracusa make this a day trip or stay with one of the BnBs in the area

http://www.plemmirio.it

Here is a very short video of the sea in action

From  Youtube here is a  video from the Plemmirio web site

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