When you stay in an Airbnb you get to know the owners and managers well. Some times they gloss over something saying no problem. As you stay, you may be reluctant to say anything bad. One time we had no hot water in a rather nice apartment in Orvieto. The problem was quickly resolve by resetting a breaker. Some time that location of the apartment can be a problem. In Rome we are next to a restaurant which has some early morning noises. We knew about this from the review. NO BIG DEAL.
Next to us, the apartment was undergoing renovation. Part of the wall was knocked out in two locations and repaired withy concrete. Plaster was not repaired, looked like a basement wall with a hole int it. Workmen began each morning at 7:30 am and each day stone and wall fragments from this job were on our terrazzo floor. Not nice.
Shower was difficult to use with out having water go on floor. Floors were a little dusty, and could never be really cleaned without a professional floor machine. Walls have marks that should have been cleaned off. The kitchen is decent, but the stainless steel sink area where you put plates does not drain into the sink.
As I looked at many, many reviews for this property, I think people are afraid to bring these items into their reviews.
On the very positive side, the location was perfect. A two block walk to Campo de Fiore with markets and restaurants. Ten minutes to Vatican, bus stops about a two block walk away. One nice restaurant was behind our building, Polese.
Arnbnb does not visit these places, so you need to review ALL the reviews. Reviews are not in chronological order. Go through all of them and see if there are negatives that are repeated. Bad reviews seem to be hidden.
If you have a problem, use the email in the Airbnb app to connect to the host. If you can not get a resolution, than use the help button on the app and go directly to Airbnb. We have received an offer of a 300E REFUND from our host. The construction goes on but the equivalent of $$360 US makes it a little less painful.
Go through ALL of the reviews, it may be time consuming but it will be worth it in the end.
I have enjoyed our visit to Rome. The location a short walk from Campo dei Fiore is wonderful. Our host has tried to make our stay enjoyable. The construction will take some time and hopefully will be complete by next years high tourist season.
Would I stay here again? I am not sure. The host did what could be done to improve the situation, which really was not all that much. In researching I found another Airbnb about 2 city blocks away which had a modern kitchen and new furnishings which I would rather go to. Did I enjoy my stay, immensely. No coins in fountain this year, too crowded to get in throwing range, but I will return.